ePaisay ensures a hassle-free return process for buyers. If you receive an item that doesn’t match the description, is damaged, or you simply want to return it, you can request a return directly from your orders dashboard. Each order has a minimum return initiation period, typically 7 days from delivery. After that, you can open a return request and track its progress.
Follow these steps to return an item smoothly.
✅ Ensure the item is within the return period
✅ Verify the order details and delivery date
✅ Confirm the reason for return
✅ Go to your orders list in the dashboard
✅ Select the item you want to return
✅ Fill out the return form
✅ Package the item securely
✅ Ship it back to the seller
✅ Keep the tracking number for reference
✅ Seller inspects the returned item
✅ Confirms the condition and eligibility
✅ Updates return status in the system
✅ ePaisay confirms completion of return
✅ Refund or replacement is processed
✅ Notification sent to buyer about outcome
✅ Monitor return progress in dashboard
✅ Respond to any messages from seller
✅ Provide feedback to improve experience
Easily return your items directly from your dashboard and track progress until completion.
View Orders & Initiate a ReturnUpto 60 day satisfaction guarantee
100% Secure Payment
Delicated 24/7 support
For all orders over 3000 Pkr
