ePaisay ensures a fair marketplace for buyers and sellers. If you encounter a transaction problem—like order disputes, or delayed deliveries—you can open a case to request resolution. Sellers will must Solve Case 5 days for the buyer, otherwise buyers Can involve ePaisay support. Buyers can open cases anytime from their orders list.
Follow these steps to open a case and involve ePaisay if needed.
✅ Check the transaction that has a problem
✅ Verify payment, delivery, or order details
✅ Make sure there’s a valid reason to open a case
✅ Contact the buyer to resolve the issue
✅ Give the buyer 5 days to respond
✅ Document all communications
✅ If unresolved after 5 days, submit to ePaisay
✅ Include transaction details, messages, and proof
✅ Our support team will review the case
✅ Support team evaluates the evidence
✅ Communicates with both buyer and seller
✅ Decides resolution or further action
✅ Support provides a solution or compensation
✅ Case is closed with a clear outcome
✅ Both parties are notified
✅ Check case updates in your account
✅ Respond to any follow-up requests
✅ Help us improve dispute resolution
It’s free to join, easy to use, and the best way to monetize your content and network with ePaisay.
Check Your Open Orders and Initiate a CaseUpto 60 day satisfaction guarantee
100% Secure Payment
Delicated 24/7 support
For all orders over 3000 Pkr
