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APPEAL SUPPORT

Account & Payment Appeals Made Easy

ePaisay allows buyers and sellers to appeal account bans or payment holds. Open an appeal, track progress, and update your responses directly from your dashboard.

Who Can Submit an Appeal?

  • Buyers: Appeal account bans and update responses.
  • Sellers: Appeal account restrictions or payment holds with evidence.
  • Support: Reviews appeals and updates status.
HOW TO APPEAL

Step-by-Step Guide

Submit and manage your appeal smoothly.

Step 1: Check Eligibility

✅ Confirm account/payment is eligible
✅ Review restriction reason
✅ Gather supporting documents

01
Step 2: Submit Appeal

✅ Open appeals section in dashboard
✅ Choose appeal type
✅ Fill out form with details

02
Step 3: Await Review

✅ Support reviews appeal
✅ Requests additional info if needed
✅ Status updated in system

03
Step 4: Respond

✅ Check dashboard messages
✅ Provide extra info if requested
✅ Respond promptly

04
Step 5: Receive Decision

✅ Get support decision
✅ Restrictions/holds may be lifted
✅ Receive notification

05
Step 6: Track & Update

✅ Monitor status in dashboard
✅ Update replies if requested
✅ Provide feedback

06

Submit Your Appeal Today 🚀

Appeal your account restriction or payment hold directly from your dashboard and track progress until resolution.

Go to Appeals Dashboard
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For all orders over 3000 Pkr