APPEAL SUPPORT

Account & Payment Appeals Made Easy

ePaisay allows buyers and sellers to appeal account bans or payment holds. Open an appeal, track progress, and update your responses directly from your dashboard.

Who Can Submit an Appeal?

  • Buyers: Appeal account bans and update responses.
  • Sellers: Appeal account restrictions or payment holds with evidence.
  • Support: Reviews appeals and updates status.
HOW TO APPEAL

Step-by-Step Guide

Submit and manage your appeal smoothly.

Step 1: Check Eligibility

βœ… Confirm account/payment is eligible
βœ… Review restriction reason
βœ… Gather supporting documents

01
Step 2: Submit Appeal

βœ… Open appeals section in dashboard
βœ… Choose appeal type
βœ… Fill out form with details

02
Step 3: Await Review

βœ… Support reviews appeal
βœ… Requests additional info if needed
βœ… Status updated in system

03
Step 4: Respond

βœ… Check dashboard messages
βœ… Provide extra info if requested
βœ… Respond promptly

04
Step 5: Receive Decision

βœ… Get support decision
βœ… Restrictions/holds may be lifted
βœ… Receive notification

05
Step 6: Track & Update

βœ… Monitor status in dashboard
βœ… Update replies if requested
βœ… Provide feedback

06

Submit Your Appeal Today πŸš€

Appeal your account restriction or payment hold directly from your dashboard and track progress until resolution.

Go to Appeals Dashboard
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For all orders over 3000 Pkr